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TERMS & CONDiTiONS AND FAQS
Welcome to ZAK+FOX. Please take a moment to read these Terms & Conditions and FAQs before placing an order. By placing an order, you signify your consent to these Terms & Conditions.
GENERAL DiSCLAiMERS
FABRICS
Our fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variations.
COLORS & SCALE
We try to display the colors and scale of our products as accurately as possible. However, the actual colors and scale you see depend on your monitor and, as such, we cannot guarantee that your monitor’s display is accurate.
COPYRIGHT
Products and content displayed on this website, in our showrooms and in our packaging are the property of ZAK+FOX. Nothing in these Terms & Conditions shall be construed as granting any license or right to use any trademark, logo, product, content or service without the express permission of ZAK+FOX. Our website, showroom, packaging and all of our content — including but not limited to text, design, graphics, photography, illustration and code — are protected under the copyright laws of the United States and other countries.
ORDERS AND PRiCiNG
HOW DO I PLACE AN ORDER?
Please contact your local showroom or representative. Pillows and vintage furniture are exclusively available through our New York City showroom.
DO YOU HAVE A MINIMUM ORDER AMOUNT?
Yes. We request a 5-yard minimum for any order, but can offer smaller quantities in half-yard increments for an additional $50 handling fee. For in-stock fabrics, our minimum is 1 yard with an additional $50 handling fee. For print-to-order fabrics, our minimum is 3 yards with an additional $50 handling fee. For bespoke items, see CUSTOM ORDERS below.
DO YOU PROVIDE TRADE DISCOUNTS?
Trade registration with our showroom is easy — simply visit zakandfox.com/trade to sign up as a member of the design industry. Once your application is approved, you will be able to request memos and place orders directly through our showroom. Members of the trade will also receive a unique code for trade pricing on items available in our ecommerce shop.
Hospitality orders may qualify for special pricing, based on size and/or project — please inquire for more information.
CAN I ORDER IF I AM NOT A MEMBER OF THE TRADE?
Absolutely. Send an email to sales@zakandfox.com and let us know which product you’re interested in and the quantity you need.
SHiPPING & LEAD TiMES
WHAT ARE YOUR LEAD TIMES?
Lead times vary with our print-to-order fabrics. Stocked fabrics ship within 5 to 7 business days after receipt of payment. Rush orders for items not in stock will be accommodated when possible and are subject to an upcharge.
HOW ARE YOUR ITEMS SHIPPED?
All fabrics within the US and Canada ship via UPS Ground, with a signature required for delivery.
DELIVERY SIGNATURE REQUIREMENT
We require a signature to insure against loss, theft or damage, and to provide detailed tracking and proof of delivery.
WAIVER OF DELIVERY SIGNATURE REQUIREMENT
If you wish to waive a delivery signature, you must specify as such on your purchase order. Once the signature requirement is waived, ZAK+FOX is not liable for any lost or otherwise undelivered packages. Replacement orders will not be shipped without full payment and/or a new purchase order.
RETURNED SHIPMENTS
Packages are sometimes returned to us because: 1) the recipient was unavailable to sign for delivery, 2) one or more delivery attempts were made, and 3) the package was not picked up at a UPS Access Point. In these instances, ZAK+FOX requires full payment — equal to the original shipping charge — to arrange re-shipment. Returned shipments are not eligible for refund or cancellation.

ADDRESS CHANGES + CORRECTIONS

In the event that an incorrect address is provided on a purchase order — including incomplete addresses, changes to postal codes or any missing information required to successfully complete delivery — a $35 charge will apply to make the correction with UPS.

ZAK+FOX is not responsible for packages lost due to incorrect shipping information provided by the client. Any fees incurred due to incorrect shipping information or unavailability to receive a scheduled delivery will be billed back to the client and must be settled before we arrange re-shipment.
STOCK, RESERVES, CFAS & MEMOS
DO YOU KEEP FABRICS IN STOCK?
Yes, we stock most of our fabrics with some exceptions. Please contact sales@zakandfox.com to check inventory.
DO YOU KEEP PILLOWS IN STOCK?
We keep stock of many pillows in standard sizes, which you can purchase directly through our ecommerce shop. If you don’t see a pillow in the pattern or size you need, please inquire — we can likely make it for you (see CUSTOM ORDERS below). All pillow sales are final.
DO YOU KEEP VINTAGE ITEMS IN STOCK?
Yes. Please note that vintage items have their own distinctions and imperfections. Minor wear, flaws and discolorations may be expected, consistent with the age and use of a vintage item. All sales of vintage items are final.
DO YOU ACCEPT RESERVES?
You can place any of our in-stock goods on reserve for up to 10 days. Reserves can be extended if needed, but it is the responsibility of the showroom, representative, or client to request an extension.
DO YOU OFFER CFAs (CUTTING-FOR-APPROVAL)?
Once a reserve is placed, we are happy to offer CFAs for any of our in-stock fabrics. We do not offer CFAs for orders under 2 yards. Our print-to-order designs are bespoke, and we do not have the ability to offer CFAs for those. If you would like to request a strike-off before your order is put into production, you may do so for an additional fee. You also have the right to waive a CFA. We always strive to ensure color consistency and accuracy.
HOW CAN I RUSH A CFA OR MEMO?
CFAs and memos are shipped via the United States Postal Service. If you would like to rush your request, please provide us with a FedEx or UPS account number.
CAN I TAKE MERCHANDISE OUT ON APPROVAL?
We allow items to go out on approval on a case-by-case basis, and we reserve the right to decline an ‘on-approval’request. Pillows, rugs and vintage items may qualify to be taken out on approval for up to 48 hours, if the client fills out and signs a credit card authorization and loan agreement. Once you’ve chosen your items and returned the rest, we will invoice you and charge your credit card. Any unreturned merchandise held for longer than 48 hours will be charged to your credit card. Fabrics cannot be taken out on approval.
CUSTOM ORDERS
CAN I ORDER A CUSTOM COLOR, RE-DESIGN, OR COMMISSION A NEW DESIGN?
We accept custom work on a case-by-case basis and reserve the right to decline a custom request. A 30% upcharge is applied to all custom color jobs and a non-refundable deposit of 50% must be received before production. Additionally, we can create new custom designs for your project. Custom artwork is billed at an hourly rate and requires a non-refundable 50% deposit before production can begin. While we always do our best to get your order delivered as soon as possible, custom fabrics generally have a lead time of 8 to 10 weeks. Rush orders may be accommodated if possible and are subject to an additional upcharge. Complete payment is required before delivery of all custom orders, and all sales are final.
DO YOU HAVE MINIMUMS FOR CUSTOM ORDERS?
Yes. For custom fabric, we require an 80-yard minimum with a 30% upcharge. For custom wallpaper, we require a 60-yard minimum with a 30% upcharge. A strike-off is required to initiate production for a $1,000 fee, which is recoupable when the final order is placed. All sales are final for custom orders.
CAN I TURN YOUR FABRIC INTO A WALLCOVERING?
To convert our fabric to a wallpaper requires placing a custom order (see above). However, you can paperback our fabrics as an easier alternative for wallcoverings. Pricing for paperbacking is as follows:
PAPERBACKING:
5 – 47 yards           flat fee of $600
48+ yards              $12.70/yard
ACRYLIC BACKING:
5-60 yards              flat fee of $600
61+ yards               $9.90/yard
Please be aware that your order will need to include 1 extra yard for our paperbacking process. We do not offer quantity estimates for the amount of yardage needed for your installation. Please also note that because we paperback through a third party, we are not liable for any damage that happens during the process, nor are we liable for damages that occur during shipping from the third-party company. All sales are final for paperbacked orders.
DO YOU MAKE CUSTOM PILLOWS?
Yes, depending on the details of the request. We price custom pillows according to fabric, size and insert — please inquire for more information. Our standard sizes are paired with a microfiber hypoallergenic gel insert. Custom sizes that we don’t currently produce are paired with a feather and down insert.
Please allow 4 to 6 weeks for delivery on custom pillow orders. All sales are final for custom orders.
CANCELATIONS
Paid orders —including stock, custom and all orders placed into production —are considered final. Cancellations must be made within 48 hours of payment; after 48 hours paid orders cannot be canceled.
PRIVACY POLICY
ZAK+FOX prioritizes your privacy, and we strive to keep your personal information confidential. By ensuring that you’re aware of and understand our Privacy Policy, we can provide you with better service. Please take a moment to read the following policy, so you can learn how we handle your personal information.
ZAK+FOX complies with the requirements set in the Australia Privacy Act 1988 and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of this data (GDPR). This Privacy Policy applies to all email list subscribers, visitors of our site and users of our services.
WHY WE COLLECT PERSONAL INFORMATION
ZAK+FOX collects and uses your personal information to improve your experience, provide you with relevant information and products, process orders, and deliver products to you. At your discretion, your personal information can be used to keep you up to date on product announcements, special events, and other information we think you’d like to hear about.
We may also use the information we collect to measure and understand the effectiveness of marketing campaigns, allow you to interact with our site, manage your access to services or notify you of changes in services, comply with legal and regulatory requirements, and keep our site safe and secure.
HOW WE COLLECT PERSONAL INFORMATION
We collect information in a few different ways. For instance, we may collect your information when you correspond with us, opt to sign up for our newsletter, make a purchase, or register with our Trade Program. As part of our day-to-day business operations, ZAK+FOX works with select companies, and we may provide your personal information to these companies. For example, we give shipping companies your information so they can deliver your products. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with their policies.
We also work with third parties (including, for example, business partners, payment and delivery services, analytics providers, social networks such as Facebook and Instagram, search information providers, and third parties who enable sign-on functionality and social network integration) and may receive information about you from them.
WHAT PERSONAL INFORMATION WE COLLECT
The information you give us may include your name, address, e-mail and phone number, date of birth, payment information, personal description, photographs or images or comments.
HOW WE PROTECT YOUR PERSONAL INFORMATION
When you give us your data, ZAK+FOX safeguards it with physical, electronic, and managerial procedures. On all our site pages where personal information is required, zakandfox.com uses industry-standard Secure Sockets Layer (SSL) encryption. To make purchases from zakandfox.com, you must use an SSL-enabled browser such as Google Chrome, Microsoft Explorer 6.0+ or Apple Safari 1.2+. This protects the confidentiality of your personal and credit card information when it’s transmitted over the Internet. However, please note that no Internet transmission can ever be guaranteed 100% secure, so we encourage you to take care when disclosing personal information online and to use readily available tools, such as Internet firewalls, secure e-mail and similar technologies to protect yourself online. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
COLLECTING OTHER PERSONAL INFORMATION
You can browse zakandfox.com anonymously. Generally, we do not collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you’re using.
Like many websites, zakandfox.com uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of zakandfox.com are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.
ZAK+FOX does not knowingly solicit personal information from children or send them requests for personal information.
SHARING INFORMATION WITH THIRD PARTIES
ZAK+FOX may use third party service providers to help us operate our business or administer activities on our behalf, such as sending out newsletters, collecting website analytics, and online marketing. We may share your information with these third parties for these limited purposes.
ZAK+FOX customers may encounter links to services provided by our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
LEGAL DISCLOSURES
In certain limited circumstances, we may be required to disclose your personal data to public authorities or third parties, if the disclosure is in response to lawful requests made by such public authorities, including to conform with national security or law enforcement requirements. Your personal information may also be disclosed to third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
ZAK+FOX may also share personal data with third parties to prevent, investigate or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
EU AND EEA RESIDENTS
The servers where ZAK+FOX stores all personal data are located in the US. If you are located in a country with membership in the EU or the EEA, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US.
INTERNATIONAL TRANSFER OF PERSONAL DATA
ZAK+FOX has undertaken GDPR compliant contractual commitments, binding us, as a data processor, to protect data privacy and ensure the most adequate level of data security.
ZAK+FOX may transfer and process visitor data anywhere in the world where affiliates maintain data processing operations. ZAK+FOX shall at times provide an adequate level of protection for the visitor data processed, in accordance with the requirements of data protection laws.
Please note that the country where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you hit subscribe, irrespective of which country you live in. If you later wish to withdraw your consent, you can unsubscribe in the link found at the bottom of each of our emails.
PRIVACY CONTROLS & CHOICES
Our site visitors and users have a choice about how we use their personal data to get in touch with them. Your Rights: We provide all visitors and users of our site with the opportunity to request access, correction, restriction, deletion, data portability or oppose to any personal information that has previously been provided to us in connection with the use of our website, as required by law. You can send us an email at info@zakandfox.com. We may request specific information from you to confirm your identity.
CHANGES TO THIS PRIVACY POLICY
At our discretion, ZAK+FOX may update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@zakandfox.com.
This document was last updated on June 1st, 2018.



ZAK+FOX, INC. © 2018

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