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TERMS & CONDiTiONS
Welcome to ZAK+FOX. Please take a moment to read these Terms & Conditions before placing an order. By placing an order, you signify your consent to these Terms & Conditions.
TERMS
Payment is required in full prior to shipping or to place an out-of-stock item into production. ZAK+FOX accepts payment via credit card, check or wire transfer. Orders that total $10,000 or more must be paid for by check or wire transfer; an order over this amount cannot be split into smaller increments to accommodate multiple payments. Deposits for custom orders must be paid via check or wire transfer.
PRODUCTS
ZAK+FOX products are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading due to sun exposure, discoloration due to washing or contact with liquids, dye-lot variations or side-matching. Many of our products are handmade; slight variation is to be accepted and is an inherent and unique part of the manufacturing process.
RESERVES
Reserves can be placed against products for 10 days and can be extended if needed. If the reserve expires, the inventory hold will be released, and a new reserve will need to be instated.
CFAs
A Cutting for Approval (CFA) is recommended for approval prior to shipping. The client can waive a CFA. CFA approvals must be submitted in writing. Please note that CFAs are not offered in the following scenarios: orders under 2 yards, specialty products, wallcoverings or panel designs.
CFAs are shipped via USPS and can be rushed with a client-supplied FedEx or UPS account number. CFAs are not offered to clients outside of the U.S. unless a shipping account is provided.
MINIMUM ORDERS
All orders under 5 yards are subject to a handling handing/cut fee. The minimum for most in-stock items is 1 yard, though certain specialty items may have different requirements.
USE OF PRODUCTS
The suitability for use of any ZAK+FOX product is entirely at the discretion of the purchaser. ZAK+FOX will not be held responsible for any mishandling of product and recommends consulting with a workroom to confirm handling and care.
Product as shown in marketing campaigns, third party photography or in editorial coverage may not be indicative of how the product should be used.
ZAK+FOX cannot provide estimates for upholstery or wallpaper requirements based on measurements or elevations.
CLAIMS
ZAK+FOX considers all sales final. All packages should be opened and inspected upon receipt. Should there be an issue with an order, the client must raise a claim within 7 days of delivery. ZAK+FOX’s liability does not exceed the product amount.
Fabric or wallpaper that has been cut, treated in any way or damaged by the client is not considered to be in original condition and will not be accepted as a return.
ZAK+FOX is not responsible for claims resulting from typographical errors and maintains the right to refuse a return because the client has changed their mind or the project for which it was intended has changed direction.
Claims will be addressed only once the product has been returned safely to the warehouse and will not be replaced prior to re-inspection upon receipt.
VELVET SHIPMENTS
Velvet fabrics are shipped in a suspended box and must be carefully stored once received. The box and fabric must not be crushed; ZAK+FOX does not take responsibility for fabrics stored improperly or mishandling of products once shipped. Any damaged items in suspended packaging subject to a claim must be returned to ZAK+FOX in its original packaging.
OTHER SHIPMENTS
Shipments are sent with no signature required. If you would like to request that your package is sent with a signature required, it must be specified on a purchase order and will be subject to an additional fee from the shipper.
CANCELATIONS
Paid orders — including stock, custom and all orders placed into production — are considered final. Cancelations must be made within 24 hours of payment for a full refund and will only be considered if the item has not yet shipped or has not yet been placed into production.
Under no circumstance can an order be changed, canceled or returned once the stock has been cut, packed or shipped. If a change has to be made and can be accommodated, a restocking fee of 30% will apply.
LEAD TIMES
Lead times vary depending on the product. Stocked fabrics ship within 5 to 7 business days after receipt of payment. Rush orders for items not in stock will be accommodated when possible and may be subject to an upcharge.
Delivery dates for incoming/out-of-stock products are approximate; ZAK+FOX shall not be held responsible for delays or failure to meet expectations for any cause beyond its control, in particular acts of God.
BACKORDERS
Payment in full is required to place a product into production if it is not in stock; this is considered to be a final sale. ZAK+FOX works with best efforts to ensure a quoted date of delivery. Backorder dates are always an estimate and are subject to change. The purchaser is not entitled to cancel a sale due to unexpected delays.
COPYRIGHT AND INTELLECTUAL PROPERTY
All ZAK+FOX designs are the exclusive property of ZAK+FOX and are protected under copyright protection laws.
Products and content displayed on the website, in showrooms and in packaging are the property of ZAK+FOX. Nothing in these Terms & Conditions shall be construed as granting any license or right to use any trademark, logo, product, content or service without the express written permission of ZAK+FOX. All content — including, but not limited to text, design, graphics, photography, illustration and code — is protected under the copyright laws of the United States and other countries.
ONLINE SALES
ZAK+FOX prohibits clients from reselling its products online or at a price lower than its established rate. ZAK+FOX reserves the right to protect its property and can choose to decline a sale should it feel that the client is in violation of its terms.
CUSTOM FABRIC, WALLPAPER AND CONTRACT/HOSPITALITY ENQUIRIES
ZAK+FOX accepts enquires for custom work and reserves the right to decline a custom request. Minimums apply and vary depending on the request and product type. Please address any enquiries to the ZAK+FOX New York City showroom for further information.
DOMESTIC SHIPPING
All fabrics within the U.S. and Canada ship via FedEx Ground. Tracking information will provided once the product has shipped.
INTERNATIONAL SHIPPING
The client is responsible for arranging shipping outside of the U.S. and is subject to all fees associated with the shipment. ZAK+FOX is not liable for any additional charges related to the shipment including VAT.
ADDRESS CHANGES AND CORRECTIONS
In the event that an incorrect address is provided on a purchase order — including an incomplete address, changes to postal codes or missing information required to successfully complete delivery — payment in full of new freight costs or change fees will be required in order to make corrections. ZAK+FOX cannot guarantee that changes can be made once the shipment has left the warehouse.
PRICING
Pricing of products is subject to change without prior notice. Quotes and estimates (including custom projects) will be honored for thirty (30) days from the date issued.
NYC SHOWROOM APPROVAL PROCESS
ZAK+FOX allows pre-made pillows to go out on approval on a case-by-case basis and reserves the right to decline a request for approval. Merchandise may be taken on loan for up to 48 hours by filling out and signing a loan agreement. Once items are selected and/or returned, the appropriate charge will be made to the client’s credit card. Any unreturned merchandise held for longer than 48 hours will be charged to the credit card and will not be accepted back or refunded. Pillows must be returned in their original, unused condition.
Fabric and wallpaper cannot be taken out on approval.
ON-HAND AND CUSTOM PILLOWS
Please enquire with the ZAK+FOX New York City showroom for further information. On-hand and custom-made pillows are exclusively available through the New York City showroom. All sales are final for custom orders.
PRIVACY POLICY
ZAK+FOX prioritizes your privacy, and we strive to keep your personal information confidential. By ensuring that you’re aware of and understand our Privacy Policy, we can provide you with better service. Please take a moment to read the following policy, so you can learn how we handle your personal information.
ZAK+FOX complies with the requirements set in the Australia Privacy Act 1988 and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of this data (GDPR). This Privacy Policy applies to all email list subscribers, visitors of our site and users of our services.
WHY WE COLLECT PERSONAL INFORMATION
ZAK+FOX collects and uses your personal information to improve your experience, provide you with relevant information and products, process orders, and deliver products to you. At your discretion, your personal information can be used to keep you up to date on product announcements, special events, and other information we think you’d like to hear about.
We may also use the information we collect to measure and understand the effectiveness of marketing campaigns, allow you to interact with our site, manage your access to services or notify you of changes in services, comply with legal and regulatory requirements, and keep our site safe and secure.
HOW WE COLLECT PERSONAL INFORMATION
We collect information in a few different ways. For instance, we may collect your information when you correspond with us, opt to sign up for our newsletter, make a purchase, or register with our Trade Program. As part of our day-to-day business operations, ZAK+FOX works with select companies, and we may provide your personal information to these companies. For example, we give shipping companies your information so they can deliver your products. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with their policies.
We also work with third parties (including, for example, business partners, payment and delivery services, analytics providers, social networks such as Facebook and Instagram, search information providers, and third parties who enable sign-on functionality and social network integration) and may receive information about you from them.
WHAT PERSONAL INFORMATION WE COLLECT
The information you give us may include your name, address, e-mail and phone number, date of birth, payment information, personal description, photographs or images or comments.
HOW WE PROTECT YOUR PERSONAL INFORMATION
When you give us your data, ZAK+FOX safeguards it with physical, electronic, and managerial procedures. On all our site pages where personal information is required, zakandfox.com uses industry-standard Secure Sockets Layer (SSL) encryption. To make purchases from zakandfox.com, you must use an SSL-enabled browser such as Google Chrome, Microsoft Explorer 6.0+ or Apple Safari 1.2+. This protects the confidentiality of your personal and credit card information when it’s transmitted over the Internet. However, please note that no Internet transmission can ever be guaranteed 100% secure, so we encourage you to take care when disclosing personal information online and to use readily available tools, such as Internet firewalls, secure e-mail and similar technologies to protect yourself online. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
COLLECTING OTHER PERSONAL INFORMATION
You can browse zakandfox.com anonymously. Generally, we do not collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you’re using.
Like many websites, zakandfox.com uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of zakandfox.com are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.
ZAK+FOX does not knowingly solicit personal information from children or send them requests for personal information.
SHARING INFORMATION WITH THIRD PARTIES
ZAK+FOX may use third party service providers to help us operate our business or administer activities on our behalf, such as sending out newsletters, collecting website analytics, and online marketing. We may share your information with these third parties for these limited purposes.
ZAK+FOX customers may encounter links to services provided by our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
LEGAL DISCLOSURES
In certain limited circumstances, we may be required to disclose your personal data to public authorities or third parties, if the disclosure is in response to lawful requests made by such public authorities, including to conform with national security or law enforcement requirements. Your personal information may also be disclosed to third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
ZAK+FOX may also share personal data with third parties to prevent, investigate or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
EU AND EEA RESIDENTS
The servers where ZAK+FOX stores all personal data are located in the US. If you are located in a country with membership in the EU or the EEA, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US.
INTERNATIONAL TRANSFER OF PERSONAL DATA
ZAK+FOX has undertaken GDPR compliant contractual commitments, binding us, as a data processor, to protect data privacy and ensure the most adequate level of data security.
ZAK+FOX may transfer and process visitor data anywhere in the world where affiliates maintain data processing operations. ZAK+FOX shall at times provide an adequate level of protection for the visitor data processed, in accordance with the requirements of data protection laws.
Please note that the country where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you hit subscribe, irrespective of which country you live in. If you later wish to withdraw your consent, you can unsubscribe in the link found at the bottom of each of our emails.
PRIVACY CONTROLS & CHOICES
Our site visitors and users have a choice about how we use their personal data to get in touch with them. Your Rights: We provide all visitors and users of our site with the opportunity to request access, correction, restriction, deletion, data portability or oppose to any personal information that has previously been provided to us in connection with the use of our website, as required by law. You can send us an email at info@zakandfox.com. We may request specific information from you to confirm your identity.
CHANGES TO THIS PRIVACY POLICY
At our discretion, ZAK+FOX may update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@zakandfox.com.
This document was last updated on January 21st, 2020.



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